Terms and Conditions

About Product return

If you want to return the ordered product, you can do it within 14 days from the date of delivery of the order. You can return the ordered product if it is not opened and used. The goods can be returned by post to the address: "SIA Eirobaltik, Nākotnes iela 30, Garkalne, Garkalnes pagasts, Ropažu novads, LV - 2137, Latvia". Read more about the procedure for returning the product here in the Terms of Delivery.

Distance contract

The seller of the goods offered in this Online Store "Eirobaltik" Ltd., on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the Goods to the Buyer (hereinafter - the "Goods", "the Goods") in accordance with the Buyer's order.

Delivery and payment procedure

The Buyer orders the Goods through this website, indicating the type and quantity of the Goods to be ordered. 

The Buyer has following payment options:

1. Swedbank Online payment system tool (with Bank cards, Internetbank);

2. PAYPAL system;

3. Payment from the bank account based on received invoice to the Buyer's e-mail after finishing the checkout. The invoice is prepared electronically and is valid without a signature. Payment is made in Euro to the account of "Eirobaltik" Ltd. according to the invoice.

The Seller shall ensure the delivery of the Goods within 14 working days from the receipt of payment for the Goods, coordinating the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to withdraw from the Product within 14 calendar days from the receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the Product to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the Goods to the Seller shall be borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

  • the ordered Goods cannot be returned according to their nature, they are perishable or can be used quickly;
  • the ordered Goods are made directly to the Buyer by individual order.
Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to charge a compensation fee if the product is damaged by negligent handling of the product during use or without following the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.

Return of goods

The Buyer may exercise the right of withdrawal included in the Consumer Rights Protection Law of the Republic of Latvia and return the Product within 14 calendar days by sending it by post to the address of SIA Eirobaltik, Nākotnes iela 30, Garkalne, Garkalne Parish, Ropažu District, LV - 2137. or with Omniva services to the "Garkalne Lats" parcel terminal. Upon receipt of the product, the Buyer must make sure that it corresponds to the order (color, product name and other relevant parameters). In case the Goods are assembled incorrectly or the Buyer wishes to exercise the right of withdrawal, in which case he must contact the Seller by e-mail [email protected], the Buyer will receive a withdrawal form from the Seller, which will be filled in and sent to the Seller by e-mail.

The Seller shall transfer the money for the returned Product to the bank account specified by the Buyer in the withdrawal form within 14 (fourteen) calendar days after the termination of the Agreement and upon receipt of the returned product. The goods must be unused and undamaged, and a printed order confirmation must accompany the shipment. Return costs are paid by the customer.

In case of a damaged product, please take a photo of the damaged product and send it to us at the customer support e-mail [email protected], indicating also the order number. After receiving the confirmation, the damaged product can be sent back to Eirobaltik Ltd. office (“SIA Eirobaltik, Nākotnes Street 30, Garkalne, Garkalne Parish, Ropažu District, LV - 2137, Latvia”) for exchange.

The Buyer is obliged to keep the documents (invoice or electronic receipts of the order) for the receipt of the Goods.

The Buyer can get more detailed information about the right of withdrawal at the following website address: http://www.ptac.gov.lv.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and deliver the Goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

Privacy Policy

This "Privacy Policy" (hereinafter referred to as the "Policy") applies to all "Users" (hereinafter referred to as the "Site") of the company "Eirobaltik" Ltd.(hereinafter referred to as "We", "Us", "Us") - "You", "You", "Your").

Please read the Policy carefully before placing your order. We may make changes to this policy over time, please review it before making another purchase.

According to the general data protection rules, personal data is any information that can be used to identify a person, as well as any information about a person that has already been identified. By using our Website Services, you grant us your personal data, the right to process and use it in accordance with the terms set forth in the Privacy Policy and the "Terms of Use" (the "Terms").

We are committed to protecting the privacy and security of our customers and visitors to the site, including you.

By using the services of our website, you show us your trust. We fully value and respect the privacy and confidentiality of your data. We adhere to the principle of minimizing personal data - we do not solicit, collect or process personal data that is not necessary to achieve the purpose of purchasing goods, services or receiving information. We respect your privacy and do our best to keep your personal information secure. We do not allow the sending of unsolicited letters and in no case allow the sale, rental or transfer of your personal data (name, address, e-mail address, etc.) to third parties. Information may only be disclosed to third parties on the basis of a lawful request, agreement or with your consent, for example by making a lease purchase.

You are responsible for the accuracy of the information when placing an order or contacting customer support. You represent that you are under the age of 16 and undertake not to take any action against the security of the Site. We are not responsible for incorrect, incomplete or incorrect data provided by you. By using our website and / or purchasing goods and / or services, you acknowledge that you understand the policy and agree to be bound by it. If you do not agree to this policy or any of the definitions contained therein, please do not use the services on our site.

 When you make a purchase or contact customer support, you provide us with your personal information. When making a purchase, the submission of personal data is mandatory, because without it you will not be able to prepare an order and make a purchase.
We collect and store the following data:
- customer's name and surname,
Phone number,
E-mail address,
delivery address of the goods or services.
We use personal information only to ensure the full provision of services and communication with customers.
We may receive your personal information only from you and only if you use the services of our site, such as: order registration, contacting customer support via a feedback form or email.
 When paying for goods and services provided by SIA "Eirobaltik" Site, we may collect and process the following information:
Your bank account number,
- Name of your bank,
Your phone number,
E-mail address.
We do not receive information about your bank's payment card and it is not processed.
  We use the information we collect about you to:
- sell our goods and services,
properly process and deliver your order (product or service),
provide warranty and post-warranty support,
answer your questions and provide you with information,
provide you with personalized access to our site,
compile anonymous statistics on the use of the site.
  We store customer personal information for 10 years:
- to provide the purchased product with warranty and post-warranty support,
to contact you about the request (order),
accounting (in accordance with the requirements of the regulatory enactments of the Republic of Latvia).
After the expiry of the 10-year period, personal data will be deleted if you do not request the deletion of your data via the website or by visiting the office of SIA "Eirobaltik" (with an identity document) during this period.
 Your data may be transferred to a third party - the leasing company only if you want to use the services of the leasing company by placing an order and filling in the appropriate form on our website.
Third parties may also include data centers, support services, delivery services, cloud storage services, and more. Processors of personal data that help us to provide you with services. In any case, only the amount of data necessary for the performance of a specific task or the provision of a specific service is transferred to the processors. Third parties affiliated with us may process your personal data only for specified purposes and may not use it for other purposes or transfer it to other persons without our written acceptance. Processors ensure the protection of your personal data in accordance with the applicable laws and regulations and a written agreement with VS PRO SIA.
Personal data may be transferred to the competent public authorities and administrations, including law enforcement authorities, such as the police or other supervisory authorities, but only if necessary and in accordance with the legal procedures laid down by law or regulation.
  SIA "Eirobaltik" does not transfer personal information and other data to third countries.
The issuance of personal and other user data is performed only on the basis of a lawful request based on the laws and regulations of the Republic of Latvia.
 Legislation on the protection of personal data, including the General Data Protection Regulation, gives you a number of rights, and we must ensure that you can exercise them.
You have the right to request a copy of your personal information in order to verify the accuracy of the information stored and / or to correct or update this information,
You can opt out of receiving emails at any time by sending a notification to [email protected],
in cases where your data is processed with your consent, you have the right to withdraw your consent at any time as a basis for terminating the processing,
You have the right to receive confirmation of your data processing, the right to review the processed data, to obtain information about the purposes of processing, the processing period, the sources of data receipt, their meaning and the consequences for you,
You can request that your personal information be completely deleted (if it does not contradict the laws and regulations of the Republic of Latvia).
To protect your privacy and security, we will take reasonable steps to verify your identity before providing the information you request about your personal information. For this purpose, we may ask you to provide proof of identity and / or to visit our office in person. If you are unable to prove your identity, we may reject your application.
We will use all commercially reasonable efforts to provide you with lawful access to your personal information that we hold within 30 days of receiving your request for access.
You must understand and accept the risks associated with deleting your personal data, such as:
inability for us to identify you as a customer when contacting us,
difficulty or inability to identify your purchase,
difficulties or complete impossibility to recover purchase documents in case of loss,
other risks.
 The data manager and the person responsible for the processing of personal data is SIA "Eirobaltik", 40103221360, Nākotnes iela 30, Garkalne, Ropažu novads, LV-2137, Latvia.
If you have any questions about the processing of your personal data, write to our e-mail [email protected]
In case you have a complaint about the processing of personal data in our company, you have the right to submit a complaint to the State Data Inspectorate.
We regularly review our privacy policy. All changes will be published on this website.
This privacy policy came into effect and was last updated on October 25, 2022.