Terms and Conditions
About Product return
If you want to return the ordered product, you
can do it within 14 days from the date of delivery of the order. You can return
the ordered product if it is not opened and used. The goods can be returned by
post to the address: "SIA Eirobaltik, Nākotnes iela 30, Garkalne, Garkalnes pagasts, Ropažu novads, LV - 2137, Latvia". Read more about the procedure
for returning the product here in the Terms of Delivery.
The seller of the goods offered in this Online
Store "Eirobaltik" Ltd., on the one hand, hereinafter referred to as
the Seller, and the person placing the order, hereinafter referred to as the
Buyer, on the other hand, enter into the following Agreement:
The Seller undertakes to sell and deliver the
Goods to the Buyer (hereinafter - the "Goods", "the Goods")
in accordance with the Buyer's order.
Delivery and payment procedure
The Buyer orders the Goods through this website,
indicating the type and quantity of the Goods to be ordered. The Buyer has the
opportunity to pay for the Product using Bank payment tool built into the Online Store or by
paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The
invoice is prepared electronically and is valid without a signature. Payment is
made in Euro to the account of "Eirobaltik" Ltd. according to the invoice.
The Seller shall ensure the delivery of the
Goods within 14 working days from the receipt of payment for the Goods, coordinating
the delivery time with the Buyer.
Right of withdrawal
The Buyer has the right to withdraw from the
Product within 14 calendar days from the receipt of the Product by sending a
letter of withdrawal to the Seller. The Seller shall send the withdrawal letter
form to the Buyer by e-mail upon the Buyer's request.
The Buyer is obliged to return the Product to
the Seller within 7 days after sending the letter of withdrawal. All expenses
that will be incurred in connection with the return of the Goods to the Seller
shall be borne by the Buyer.
The buyer cannot exercise the right of
- the ordered Goods cannot be returned according to their nature, they are perishable or can be used quickly;
the ordered Goods are made directly to the Buyer
by individual order.
Return of goods
The Buyer may exercise the right of withdrawal
included in the Consumer Rights Protection Law of the Republic of Latvia and
return the Product within 14 calendar days by sending it by post to the address
of SIA Eirobaltik, Nākotnes iela 30, Garkalne, Garkalne Parish,
Ropažu District, LV - 2137. or with Omniva services to the "Garkalne Lats" parcel
terminal. Upon receipt of the product, the Buyer must make sure that it corresponds
to the order (color, product name and other relevant parameters). In case the
Goods are assembled incorrectly or the Buyer wishes to exercise the right of
withdrawal, in which case he must contact the Seller by e-mail
[email protected], the Buyer will receive a withdrawal form from the
Seller, which will be filled in and sent to the Seller by e-mail.
The Seller shall transfer the money for the
returned Product to the bank account specified by the Buyer in the withdrawal
form within 14 (fourteen) calendar days after the termination of the Agreement
and upon receipt of the returned product. The goods must be unused and
undamaged, and a printed order confirmation must accompany the shipment. Return
costs are paid by the customer.
In case of a damaged product, please take a
photo of the damaged product and send it to us at the customer support e-mail
[email protected], indicating also the order number. After receiving
the confirmation, the damaged product can be sent back to Eirobaltik Ltd. office
(“SIA Eirobaltik, Nākotnes Street 30, Garkalne, Garkalne Parish, Ropažu
District, LV - 2137, Latvia”) for exchange.
The Buyer is obliged to keep the documents
(invoice or electronic receipts of the order) for the receipt of the Goods.
The Buyer can get more detailed information
about the right of withdrawal at the following website address:
By entering the necessary information when
placing an order, the Buyer confirms that he has read and agrees that the data
provided by him is used to enable the Seller to accept the Buyer's order and
deliver the Goods in accordance with the requirements of the legislation of the
Republic of Latvia. By entering the information, the Buyer agrees that
notifications related to the processing of the Buyer's order will be sent to
the specified e-mail.
referred to as the "Policy") applies to all "Users"
(hereinafter referred to as the "Site") of the company "Eirobaltik" Ltd.(hereinafter referred to as "We", "Us",
"Us") - "You", "You", "Your").
Please read the Policy carefully before placing
your order. We may make changes to this policy over time, please review it
before making another purchase.
According to the general data protection rules,
personal data is any information that can be used to identify a person, as well
as any information about a person that has already been identified. By using
our Website Services, you grant us your personal data, the right to process and
We are committed to protecting the privacy and
security of our customers and visitors to the site, including you.
You are responsible for the accuracy of the
information when placing an order or contacting customer support. You represent
that you are under the age of 16 and undertake not to take any action against
the security of the Site. We are not responsible for incorrect, incomplete or
incorrect data provided by you. By using our website and / or purchasing goods
and / or services, you acknowledge that you understand the policy and agree to
be bound by it. If you do not agree to this policy or any of the definitions
contained therein, please do not use the services on our site.
|1. WHAT DATA WE COLLECT AND PROCESS|
When you make a purchase or contact customer support, you provide us with your personal information. When making a purchase, the submission of personal data is mandatory, because without it you will not be able to prepare an order and make a purchase.
We collect and store the following data:
- customer's name and surname,
- Phone number,
- E-mail address,
- delivery address of the goods or services.
We use personal information only to ensure the full provision of services and communication with customers.
We may receive your personal information only from you and only if you use the services of our site, such as: order registration, contacting customer support via a feedback form or email.
|2. PAYMENT INFORMATION|
| When paying for goods and services provided by
SIA "Eirobaltik" Site, we may collect and process the following
- Your bank account number,
- Name of your bank,
- Your phone number,
- E-mail address.
We do not receive information about your bank's payment card and it is not processed.
|3. WHY WE COLLECT YOUR DATA|
the information we collect about you to:|
- sell our goods and services,
- properly process and deliver your order (product or service),
- provide warranty and post-warranty support,
- answer your questions and provide you with information,
- provide you with personalized access to our site,
- compile anonymous statistics on the use of the site.
|4. HOW LONG WE STORAGE YOUR DATA|
We store customer personal information for 10 years:
- to provide the purchased product with warranty and post-warranty support,
- to contact you about the request (order),
- accounting (in accordance with the requirements of the regulatory enactments of the Republic of Latvia).
After the expiry of the 10-year period, personal data will be deleted if you do not request the deletion of your data via the website or by visiting the office of SIA "Eirobaltik" (with an identity document) during this period.
|5. TRANSFER OF DATA TO THIRD PARTIES|
Your data may be transferred to a third party - the leasing company only if you want to use the services of the leasing company by placing an order and filling in the appropriate form on our website.
Third parties may also include data centers, support services, delivery services, cloud storage services, and more. Processors of personal data that help us to provide you with services. In any case, only the amount of data necessary for the performance of a specific task or the provision of a specific service is transferred to the processors. Third parties affiliated with us may process your personal data only for specified purposes and may not use it for other purposes or transfer it to other persons without our written acceptance. Processors ensure the protection of your personal data in accordance with the applicable laws and regulations and a written agreement with VS PRO SIA.
Personal data may be transferred to the competent public authorities and administrations, including law enforcement authorities, such as the police or other supervisory authorities, but only if necessary and in accordance with the legal procedures laid down by law or regulation.
|6. TRANSFER OF DATA TO THIRD COUNTRIES|
"Eirobaltik" does not transfer personal information and other data to
The issuance of personal and other user data is performed only on the basis of a lawful request based on the laws and regulations of the Republic of Latvia.
|7. USER RIGHTS|
Legislation on the protection of personal data, including the General Data Protection Regulation, gives you a number of rights, and we must ensure that you can exercise them.
- You have the right to request a copy of your personal information in order to verify the accuracy of the information stored and / or to correct or update this information,
- You can opt out of receiving emails at any time by sending a notification to [email protected],
- in cases where your data is processed with your consent, you have the right to withdraw your consent at any time as a basis for terminating the processing,
- You have the right to receive confirmation of your data processing, the right to review the processed data, to obtain information about the purposes of processing, the processing period, the sources of data receipt, their meaning and the consequences for you,
- You can request that your personal information be completely deleted (if it does not contradict the laws and regulations of the Republic of Latvia).
To protect your privacy and security, we will take reasonable steps to verify your identity before providing the information you request about your personal information. For this purpose, we may ask you to provide proof of identity and / or to visit our office in person. If you are unable to prove your identity, we may reject your application.
We will use all commercially reasonable efforts to provide you with lawful access to your personal information that we hold within 30 days of receiving your request for access.
You must understand and accept the risks associated with deleting your personal data, such as:
- inability for us to identify you as a customer when contacting us,
- difficulty or inability to identify your purchase,
- difficulties or complete impossibility to recover purchase documents in case of loss,
- other risks.
|8. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA|
The data manager and the person responsible for the processing of personal data is SIA "Eirobaltik", 40103221360, Nākotnes iela 30, Garkalne, Ropažu novads, LV-2137, Latvia.
If you have any questions about the processing of your personal data, write to our e-mail [email protected]
In case you have a complaint about the processing of personal data in our company, you have the right to submit a complaint to the State Data Inspectorate.
|9. POLICY CHANGES|